1. Overview
At Century Arbor, we take great care to ensure that your order arrives safely and on time.
Our products—such as solid wood flooring and wall panels—require careful packaging and reliable logistics handling.
Please review the following shipping terms before placing your order.
2. Order Processing Time
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Once your payment is confirmed, we will begin order processing within 3–5 business days (excluding weekends and holidays).
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For customized, cut-to-size, or bulk orders, the production time may take 10–25 business days, depending on order complexity and volume.
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You will receive a confirmation email with your order details once processing begins.
3. Shipping Methods & Carriers
We cooperate with trusted logistics partners to ensure safe and efficient delivery.
Depending on your location and order size, we may use:
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International Express: DHL, FedEx, UPS, or TNT for small or sample shipments.
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Sea Freight: For large or bulk orders, including pallets and container shipments.
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Air Freight: For urgent or mid-sized shipments requiring faster delivery.
Our team will recommend the best shipping method based on your destination, order size, and timeline.
4. Shipping Time
Estimated delivery times vary by region:
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Asia: 7–15 business days
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Middle East: 10–20 business days
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Europe: 15–30 business days
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North America: 20–35 business days
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Oceania & South America: 25–40 business days
⏱ Please note: Delivery times may vary depending on customs clearance, weather conditions, and local carrier efficiency.
5. Shipping Costs
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Shipping fees are calculated based on product weight, dimensions, and destination.
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For bulk orders or container shipments, we can arrange FOB, CIF, or DDP terms as required.
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Customs duties, import taxes, and clearance fees (if applicable) are the responsibility of the buyer, unless otherwise agreed in writing.
6. Packaging
All products are securely packaged using export-standard materials, including protective corner guards, moisture-proof wrapping, and reinforced pallets.
We ensure your products are safe from impact, humidity, and handling damage during transit.
7. Tracking Your Order
Once your order has been shipped, you will receive an email containing:
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The tracking number
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The carrier name
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A tracking link to monitor the shipment’s progress in real time
If you do not receive your tracking details within the expected timeframe, please contact us at support@century-arbor.com.
8. Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected period:
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Please contact us immediately within 7 days of delivery (or expected delivery date).
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Provide photos of the damaged goods and packaging.
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We will assist in filing claims with the carrier and arrange replacement or compensation as appropriate.
⚠️ Note: Failure to report damages within 7 days may result in the claim being rejected by the logistics provider.
9. Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before confirming the order.
We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the buyer.
10. Force Majeure
We are not liable for delays caused by events beyond our control, such as natural disasters, port congestion, strikes, or global transportation disruptions.
11. Contact Us
If you have any questions about your shipment, please contact us:
Email: support@century-arbor.com
Address: Room 1213, Building A, 77 Wenming Road, Yuexiu District, Guangzhou, China
Business Hours: Monday–Friday, 9:00–18:00 (GMT+8)