Committed to Quality, Built to Last

1. Product Warranty

Every product from Century Arbor is made to stand the test of time.
We offer a limited warranty of 1–3 years, depending on the product type and usage conditions.

Within the warranty period, we provide free repair, replacement, or compensation for any issues proven to be caused by manufacturing defects — because your peace of mind is part of our service.

Our responsibility doesn’t end at delivery — it begins there.

2. International Quality Standards

Each Century Arbor product is produced under strict quality management systems, fully aligned with ISO, CE, and SGS standards.

Before shipment, every batch undergoes a final inspection, and we record detailed photos and videos for your confirmation — ensuring consistency, precision, and reliability in every order.

3. Quality Control Process

Quality is not a checkpoint — it’s a continuous discipline.
Our QC team oversees every stage of production with meticulous care:

  • 🌲 Raw Material Inspection — Ensuring wood moisture, density, and grade compliance.

  • 🏭 In-Process Sampling — Monitoring cutting, coating, and pressing precision.

  • 🔍 Final Product Testing — Verifying strength, finish, and fireproof performance.

  • 📦 Pre-Shipment Verification — Checking packaging, labeling, and quantity accuracy.

Every product that leaves our factory carries our name — and our promise.

4. Claims & After-Sales Support

If you receive any damaged or defective items, please contact us within 7 days of delivery.
Provide photos or videos of the issue — our support team will respond promptly and offer a fair solution,
including replacement, refund, or partial compensation based on inspection results.

We handle every claim seriously — not just to resolve it, but to prevent it from happening again.

5. Continuous Improvement

Your feedback shapes our progress.
We treat every comment, suggestion, and issue as part of our continuous improvement system.

Through constant learning, stricter controls, and better materials,
we aim to deliver products that not only meet your expectations — but exceed them.

Century Arbor — Built with Integrity, Tested by Time.